Return Policy
We want every woman to be happy with her Hourglass Heaven purchase.
We will gladly accept returns within 45 days on all new items. To be eligible for return, the items must be unworn, unused, and unwashed with original tags attached. We recommend trying on your purchase as soon as it arrives to ensure you are happy with the size and fit.
Return Instructions:
Final Sale items, such as custom-made items and samples, are *not* eligible for return. All final sale items are clearly marked and do not include tags.
Shipping charges are non-refundable.
We will gladly accept returns within 45 days on all new items. To be eligible for return, the items must be unworn, unused, and unwashed with original tags attached. We recommend trying on your purchase as soon as it arrives to ensure you are happy with the size and fit.
Return Instructions:
- Contact us to arrange a return in person or by mail.
- Pack the item securely in the original product packaging.
- If you are returning an item by mail, please retain the tracking information.
Final Sale items, such as custom-made items and samples, are *not* eligible for return. All final sale items are clearly marked and do not include tags.
Shipping charges are non-refundable.