Return Policy
We want you to be happy with your Hourglass Heaven purchase.
We know that shipping has become slow and unpredictable during the current global crisis, so we've extended our return policy.
We will gladly accept returns within 365 days on all new items. To be eligible for return, the items must be unworn, unused, and unwashed with original tags attached. We recommend trying on your purchase as soon as it arrives to ensure you are happy with the size and fit.
Return Instructions:
Final Sale items, such as custom-made items and samples, are *not* eligible for return. All final sale items are clearly marked.
We know that shipping has become slow and unpredictable during the current global crisis, so we've extended our return policy.
We will gladly accept returns within 365 days on all new items. To be eligible for return, the items must be unworn, unused, and unwashed with original tags attached. We recommend trying on your purchase as soon as it arrives to ensure you are happy with the size and fit.
Return Instructions:
- Contact us to arrange a return.
- Pack the item securely in the original product packaging.
- Please retain the tracking information for your return shipment.
Final Sale items, such as custom-made items and samples, are *not* eligible for return. All final sale items are clearly marked.