FAQ
Frequently Asked Questions
1. What is an Hourglass?
A woman with an hourglass shape has hips and bust that are about equal with a narrow waist that is more than 9" inches smaller than her hips/bust. For example, if you have a 34" waist and your hips and bust are 44", then you have a classic hourglass figure. For more details, see the Wikipedia article on female body shapes.
2. What is Hourglass Heaven?
It will be a heaven if you're an hourglass! :) If you have an hourglass figure, you know how difficult it is to find clothes that fit and look good. All of the clothes will be designed to fit and look good on you. No pants that are too loose in the waist or too tight in the hips. No shirts that are either way too snug to be work-safe or so big they hide any trace of your waist. Dresses that actually fit at the bust, waist and hips! Can you imagine that?
This will be a place you can finally find clothes designed for you! That will fit & look great!
Participate! Let us know what clothes you want & need by answering our surveys.
3. Will I fit into your clothes?
We carry a wide size range. Our XXS fits a 0/2 and our XXL fits a 24/26.
Do you have small waist? If your waist is about 10-13" smaller than your hips and bust, then you will fit into our clothing. In fact, our clothing is made specifically to fit you!
Here's our size chart:
We recommend choosing your size based on your largest measurement (bust or hips). The items do stretch, so if you're close to the measurements you will likely fit.
Would you like to schedule a private fitting or have an item custom made for your measurements? Contact Us!
4. What bra size does your clothing fit?
Women with B cups to J cups have been very happy with how great the clothes made them look!
Hourglass Heaven clothing is designed for DD or larger and has been fit tested by women wearing size A to J.
Bra sizes vary a lot by manufacturer and by region.
If you're used to squeezing into department store bras, then you're probably wearing a DD or a DDD (and the band size may be too big for you).
If you're wearing a well-made bra designed to fit larger cup sizes you may wear a E, F, G or H in European sizes or a H, I, J or K in North American sizes.
If you are smaller than DD, we recommend a good, padded bra. Bigger than a DD? Make sure you have a well-fitting supportive bra!
5. What is your Return Policy?
We want every woman to be happy with her Hourglass Heaven purchase.
We will gladly accept returns within 45 days on all new items. For complete details, please see our Return Policy.
6. Where are your products made?
The Hourglass Heaven Signature Line is proudly made in Canada!
We are one of the few companies that actually manufacturers clothing in Canada. Most companies talk about how they are "based" in Canada or the US or the products are "designed" in Canada or the US, but if you read the fine print they are made in China, India, Honduras, Vietnam, etc.
We make our clothing in Canada. We believe in supporting the local economy and we believe in fair wages and good, safe, working environments.
The first Hourglass Heaven collection is being designed by Lalena, the founder of the company. Our company is based in Canada and our clothing is manufactured locally in Metro Vancouver.
We source our raw materials from Canadian suppliers, if possible and the US as the next choice. We carefully choose items made in Canada or the US, not just sold by a US or Canadian company. We also choose to work with and support other small startup companies, particularly other female entrepreneurs, sustainable companies and organizations that support charities.
Hourglass Heaven also offers a number of accessories designed and manufactured in Canada. We do offer a few selected imported items. Each item includes information about the company, materials, and country of manufacture in the product details.
If you have any questions, Contact Us.
7. Why did you start this company?
"I founded Hourglass Heaven because I believe women have a right to have clothes that fit well & look great!
I've had difficulty finding clothes that fit since I hit puberty. It was impossible to find simple items, like a pair of pants that fit, a shirt, a basic suit, a dress...
I learned that most clothing is made for a mild pear shape with a B or C cup. That's no where near fitting an hourglass with a 9" or more difference between the waist and the bust/hips.
I want women to feel like there are options for clothing. I know some women go so far as to choose breast reduction surgery, because they can't fit into the fashionable clothing available in stores! And I've had reduction suggested to me a number of times by people trying to be "helpful" when I talked about having a hard time finding clothes that fit!
I don't want women to feel like there's something wrong with their bodies because they can't find clothes that fit. I don't want women to feel pressured and feel like they *have* to surgically alter their bodies to fit clothing. I think it's better to make clothes designed to fit women's bodies!"
Lalena (Laleña)
Designer & Founder
Hourglass Heaven