FAQ
Frequently Asked Questions
1. What is an Hourglass?
A woman with an hourglass shape has hips and bust that are about equal with a narrow waist that is more than 9" inches smaller than her bust & hips. For example, if you have a 30" waist and your hips and bust are 40", then you have a classic hourglass figure. For more details, see the Wikipedia article on female body shapes.
2. Where is your company located? Where are is the clothing made?
We are located in Vancouver and our clothes are manufactured locally. Our clothing is designed and made in Canada!
3. Will your clothes fit me?
We carry a wide size range, an XXS fits a size 0 - 2 and XXL fits a size 24 - 26.
Do you have small waist? If your waist is about 8-12" smaller than your hips and bust, then you will fit into our clothing. In fact, our clothing is made specifically to fit you!
Here's our size chart:
We recommend choosing a size based on your largest measurement (bust or hips). The items do stretch, so if you're close to the measurements you will likely fit.
Would you like an item custom made for your measurements? Contact Us!
4. What bra size does your clothing fit?
Hourglass Heaven clothing is designed to fit DD to J cup best, but I have customers as small as B cup who are very happy with how great the clothes fit!*
Bra sizes vary a lot by manufacturer and region. If you're wearing a well-made bra designed to fit larger cup sizes you may wear a E, F or G in European sizes or a H, I or J in North American sizes.
*If you are smaller than DD, we recommend wearing a good, padded bra.
5. What kind of safety procedures do you have?
We want to make sure everyone is safe! We've prepared & posted a Covid-19 Safety Plan on our website (as required by the local government).
Highlights for Customers:
- We keep inventory in storage away from people. When you place an order we make sure we sanitize our hands & pack it up to ship to you.
- We offer FREE shipping, as we feel products can be delivered most safely by mail.
- We offer a generous 30 day return policy, so you can feel comfortable trying on clothing in your own home.
6. Do you ship internationally?
Yes! We're based in Canada & we offer FREE shipping to anywhere in the world.
7. What is your return policy?
We want every woman to be happy with her Hourglass Heaven purchase.
We will gladly accept returns up to 30 days from the date of delivery on all new items. For complete details, please see our Return Policy.
Have a question you don't see answered here? Contact Us!